Shipping policy
At Aircura, we are committed to delivering your order quickly, safely, and efficiently. Below is our current shipping policy for all purchases made through our store in Indonesia.
Shipping Coverage
We currently only ship within Indonesia. Orders placed for delivery outside Indonesia will be cancelled and refunded.
Processing Time
All orders are processed within 1–2 business days.
If the product is not on stock we will let you know the expected delivery date.
Orders are not shipped or delivered on weekends or public holidays.
You will receive a confirmation email once your order has been processed and dispatched.
Shipping Rates & Delivery Times
We offer standard and express shipping options throughout Indonesia, including Bali, Java, Sumatra, Kalimantan, and other regions.
| Region | Delivery Time |
|---|---|
| Bali | 1–2 business days |
| Java | 2–4 business days |
| Other islands | 3-6 business days |
Shipping times may vary due to weather, customs, or regional access.
Shipping Partners
We work with trusted national courier services to ensure your package arrives on time and in excellent condition.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment on the courier’s website.
Local Pickup
Customers located in Bali can choose free local pickup from our store:
Local pickup in Bali can be arranged — contact us on WhatsApp (+62 823 2322 3233) or at [email protected] and we will agree on a time and place.
Delivery Issues
If you experience any problems with shipping or delivery, please contact our support team immediately: